Welcome to Punto, your special destination for delicious food and desserts in Kuwait.
At Punto, we are committed to offering a diverse selection of food and desserts that combine great taste with high quality, bringing moments of happiness to your everyday life and special occasions.
We always strive to provide an easy and convenient shopping experience through carefully selected products and services that meet our customers' expectations.
Punto – Every Moment Deserves a Special Taste.
Welcome to the Punto website. Please read the following Terms & Conditions carefully before using our website or placing an order. By accessing our website and completing a purchase, you agree to comply with these Terms & Conditions.
The website must be used for lawful purposes and in accordance with the applicable laws and regulations of the State of Kuwait.
Customers are required to provide accurate and correct information when registering or placing an order.
Punto reserves the right to update or modify the website's content or services at any time.
All orders are subject to product availability.
Customers must ensure that the selected products, quantities, delivery address, and contact number are correct before confirming their orders.
Punto reserves the right to reject or cancel any order in the event of pricing or information errors or product unavailability.
Customers will be notified of any changes affecting their orders.
All prices displayed on the website are in Kuwaiti Dinars (KWD), unless otherwise stated.
Prices are subject to change without prior notice.
Payments must be completed using the payment methods available on the website.
An order is considered confirmed only after successfully completing the ordering and payment process, according to the selected payment method.
Orders are delivered to locations within Punto's available delivery coverage areas in Kuwait.
Delivery times may vary depending on the location and nature of the order.
Customers are responsible for providing an accurate delivery address and contact number.
Punto shall not be held responsible for delays resulting from incorrect delivery information or circumstances beyond its control.
Some products may slightly differ in appearance or packaging from the images displayed on the website.
Customers must follow the storage and handling instructions provided with the products.
Customers are responsible for checking product ingredients and ensuring they are suitable for their dietary needs, including any food allergies.
All content available on the website, including text, images, logos, and designs, is the property of Punto or its licensed partners and may not be copied, reproduced, or used without prior permission.
Punto reserves the right to modify these Terms & Conditions at any time. Any amendments will become effective once published on the website.
These Terms & Conditions are governed by the applicable laws and regulations of the State of Kuwait.
At Punto, we respect our customers' privacy and are committed to protecting the personal information collected through our website. This Privacy Policy explains how we collect, use, and protect your information.
We may collect the following information when you use our website or place an order:
Full name.
Phone number.
Email address.
Delivery address.
Order and purchase details.
Information required to process payments.
We use the information provided by customers for the following purposes:
Processing and confirming orders.
Delivering products to the specified address.
Contacting customers regarding their orders and updates.
Providing customer service and technical support.
Improving our services and shopping experience.
Sending promotional offers and marketing updates when the required consent has been obtained.
We take appropriate measures to protect personal information against unauthorized access, use, modification, or disclosure.
Punto does not sell or rent customers' personal information to third parties. However, necessary information may be shared with service providers who assist us in delivering our services, such as delivery companies and payment service providers, to the extent required to process orders and provide services.
Our website may use cookies to improve the user experience, facilitate browsing, and analyze website performance.
Customers may request updates or corrections to their personal information or inquire about how their information is used by contacting our customer service team.
Punto reserves the right to update this Privacy Policy when necessary. Any changes will be published on this page.
For any inquiries regarding privacy or personal data, customers may contact us through the communication channels available on our website.
At Punto, we value our customers' satisfaction and strive to provide high-quality products. Due to the nature of our products, which include food and desserts, our Return & Exchange Policy is subject to the following conditions:
Due to the nature of food products and food safety requirements, food items cannot be returned or exchanged after delivery, except in cases permitted by law or specified in this policy.
Products that have been opened, consumed, or improperly stored after delivery cannot be returned.
Customers may contact us in the following situations:
Receiving a damaged product or a product that is unfit for consumption upon delivery.
Receiving a product different from the one ordered.
Missing products or incorrect quantities in the order.
Customers must contact our customer service team immediately after receiving the order or discovering the issue.
Clear photos of the product and the issue are recommended to help us review the complaint.
All replacement or compensation requests are subject to review and verification by the Punto team.
If an error on Punto's part is confirmed or a product that does not match the order is delivered, the case will be reviewed and the appropriate action will be determined, whether that involves replacing the product or issuing a refund, depending on the circumstances and applicable laws and regulations in the State of Kuwait.
Order cancellation cannot be guaranteed once preparation or processing has started, due to the nature of food products.
If you experience any issue with your order or the products received, please contact Punto Customer Service and provide your order number and details of the issue. We will review your request and do our best to assist you as soon as possible.
Thank you for choosing Punto and placing your trust in us. We look forward to providing you with an exceptional experience every time.